Housecall Pro Reviews
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Housecall Pro Customer’s Q&A
Housecall Pro Pricing
Housecall Pro offers various pricing plans tailored to different business needs. The Basic plan is designed for single users and includes features like drag & drop scheduling, paperless invoicing, and mobile payment processing. This plan is priced at $49 per month. For businesses requiring more advanced tools, the Essentials plan supports 1-5 users and adds QuickBooks integration, detailed job reporting, and GPS tracking, costing $129 per month. Large businesses can opt for the MAX plan, which provides services for 1-100+ users and includes advanced reporting, API integration, and dedicated support. The price for the MAX plan is available upon contact. Additional users can be added to the Essentials and MAX plans for $35 per month each. Add-ons like sales proposal tools and recurring service plans are available for an extra cost. Housecall Pro also offers a free 14-day trial for new users to explore the features before committing to a plan. Plans are available on a monthly or annual billing cycle, with savings offered for the latter.
Payment Method
Housecall Pro offers a variety of payment processing options to accommodate the needs of service businesses. Customers can pay online through credit card payments processed via Stripe, which provides bank-level security and encryption. The standard credit card processing rates are 2.59% for swiped, tapped, or chipped cards, 2.99% for cards entered online by the customer, and 3.49% for manually entered card details.
For faster access to funds, Housecall Pro provides Instapay, a service that allows businesses to receive credit card payments within 30 minutes for an additional 1% fee on top of the standard rates.
Additionally, ACH payments are supported, allowing customers to pay directly from their bank accounts. The standard fee for ACH processing is 1% per transaction, and these payments typically complete within 1-2 business days.
Businesses can manage their payment options, including the ability to accept credit card payments, ACH transfers, and the option for customers to save their card on file for future transactions. These settings can be adjusted in the account settings or on a per-job basis, providing flexibility for different customer preferences and job requirements.
For vendors, payments can be submitted via bank transfer (ACH) or mailed check, with an option for the vendor to choose between the two. Housecall Pro will contact the vendor via email to confirm the preferred payment method.
These payment methods are designed to streamline the billing process, making it convenient for both the service provider and the customer.
Housecall Pro FAQs
Housecall Pro Alternatives
The top 10 alternatives to Housecall Pro, based on user reviews and feature comparisons, are:
- Jobber: Known for its no-nonsense customer management, scheduling, and invoicing software optimized for field services.
- FieldPulse: Serves as a business hub, offering features like scheduling, customer management, estimates/invoicing, digital payments, and GPS-location tracking.
- ServiceTitan: Provides a comprehensive suite of tools designed for residential home services companies, emphasizing ease of use and powerful features.
- Service Fusion: Offers field service management solutions with a focus on quick response and user-friendly design.
- Calendly: While not a direct competitor, it's used for scheduling and is appreciated for its simplicity and efficiency.
- Kickserv: A free alternative that includes features like job tracking, invoicing, and customer relationship management.
- Workiz: Tailored for service businesses, offering job scheduling, dispatching, and invoicing capabilities.
- Synchroteam: Provides a suite of tools for field service management, including job scheduling, mobile workforce tracking, and inventory management.
- ServiceM8: Designed for small service businesses, it helps manage jobs, staff, and customer communication.
- LawnPro: Specifically caters to lawn care businesses with features for scheduling, billing, and customer management.
These alternatives offer a range of features that may suit different business needs and preferences, from comprehensive field service management to specific functionalities like scheduling and customer relationship management.
Housecall Pro Return Policy?
Housecall Pro provides guidelines for businesses on how to handle return and refund policies. These policies are crucial for any business, whether product- or service-based, as they are binding agreements for how to proceed when unknown future events materialize.
A return/refund policy communicates what actions to expect from the widest range of possible customer experiences and scenarios. It's estimated that between 30-35% of all products ordered online will be returned. Therefore, having a clear and fair return policy can improve customer acquisition and build a reputation for excellent customer service.
For Service Plan Refunds, there are specific steps to follow. For credit card payments, go to the customer's profile and select the appropriate Service Plan. On the plan details page, scroll down to the Billing Cycle. Hover over the payment to be refunded and click the slashed $ icon. In the text box, type the amount to be refunded and click ISSUE REFUND.
For cash, check, or other forms of payment, these cannot be refunded through the Service Plan itself. If you return a payment of these types to a customer for their Service Plan, you will need to cancel their plan.
For loan refunds, click the Refund button in the section labeled Payment history, confirm the amount, and then select Refund. The refund will then be initiated and will take 3-5 days to fully process and return funds to the customer.
For credit card charge refunds, ACH refunds must be initiated within 90 days after the original payment. A refund can only be processed after the payment process has completed.
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